Gartner Customer Service Insight: Voice of the Customer Tools

Service leaders are not impressed with today’s speech analytics technology as the voice of the customer tool. Although promising, it’s not great at understanding the nuances, sentiment and intent of the language.
See Gartner experts Lauren Villeneuve and Sarah Dibble, share their insights on the emerging Voice of Customer (VOC) technology and how it has been positioned in Gartner’s Bull’s Eye model.
Get a comprehensive picture of the state of technology across the service organization. Download Gartner's Service Technologies Bullseye:
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